CUSTOMER SERVICE

CUSTOMER SERVICE

HUONG CRAFT is a small artisan studio. Every product is handcrafted by a single craftsman — the same person who will personally assist you with all questions related to your product.

Because of this, response times to emails, Zalo, or social media may sometimes be delayed. Thank you for your understanding!

If you’re contacting us to update thread color, leather type, add initials, or personalize your order in any way, we’ll respond and consult with you to ensure the best result for your item.

Please rest assured: we will only begin production after confirming the details of your request.

If you do not hear back from us as expected, feel free to message us again — your email or message may have been missed or accidentally filtered into the spam folder.