Privacy policy

HuongCraft respects customer privacy and is committed to protecting personal information provided when visiting our website, submitting contact forms, placing orders, making pre-orders, requesting bespoke services, or purchasing digital products through our system.

1. Scope of Information Collected

We may collect certain necessary information such as full name, email address, phone number, shipping address, payment information, order request details, product personalization options, communication history related to an order, as well as certain technical data required for website operation, including IP address, device type, browser, language, and basic browsing behavior.

2. Purposes of Using Information

Customer information may be used to:

  • process orders and confirm transactions;

  • provide consultation regarding ready-to-ship products, pre-order items, bespoke services, or digital files;

  • communicate about materials, configurations, lead times, progress, and pricing;

  • arrange shipping, provide after-sales support, and resolve complaints or disputes;

  • improve website usability, content quality, and operational efficiency;

  • support measurement, performance analysis, brand promotion, and remarketing activities where appropriate tools are applied.

3. Information Protection Principles

HuongCraft does not sell, rent, or unlawfully share customer personal information with third parties. Information is only disclosed where necessary to complete a transaction, operate the website, or fulfill obligations related to an order.

4. Parties That May Access Data on a Need-to-Know Basis

Depending on the transaction, certain information may be shared on a limited basis with:

  • payment providers or payment gateways;

  • shipping and delivery partners;

  • e-commerce platforms, email platforms, or order management tools;

  • analytics and advertising tools such as Google, Meta, or similar services, if they are lawfully activated on the website.

These parties may only access the portion of data necessary for their function and are not authorized to use such information for their own purposes outside the scope of services related to HuongCraft.

5. Cookies and Tracking Tools

The website may use cookies and measurement tools to record browsing behavior, analyze site performance, optimize user experience, and support marketing activities. Users may adjust browser settings to limit cookies; however, some website functions may be affected.

6. Data Retention and Protection

We apply appropriate administrative measures to restrict unauthorized access, loss, misuse, or improper disclosure of customer information. However, no method of data transmission over the internet can be guaranteed to be absolutely secure, and therefore HuongCraft cannot eliminate all risks beyond reasonable control.

7. Customer Rights Regarding Personal Data

Customers may request to review, correct, or update information previously provided to HuongCraft by contacting us through the official contact channels listed on the website. For data associated with completed transactions, accounting records, shipping records, legal retention obligations, or disputes, we may need to retain such data for a reasonable period before deleting or anonymizing it upon request.

8. Third-Party Links

The website may contain links to third-party platforms or websites. HuongCraft is not responsible for the privacy policies, content, or data handling practices of any websites outside our own system.

9. Policy Updates

HuongCraft reserves the right to revise this Privacy Policy to reflect changes in business operations, website structure, operating platforms, or applicable regulatory requirements. The latest version published on the website shall be the version in effect.

10. Contact Information

If you have any questions regarding privacy or the handling of personal data, please contact HuongCraft through the official contact information published on the website.